FAQ: hotel, spa & restaurants

Yes, a late check-out can be requested at any time at the reception, subject to availability. After 2:00 PM, a €25 surcharge will apply.

The hotel remains accessible to guests at all times using their room key card.

The parking remains accessible to hotel guests using their room key card. For any specific questions, our team is at your disposal.

The parking remains accessible to hotel guests using their room key card. For any specific questions, our team is at your disposal.

Yes, gift vouchers are available all year round, both online and at the hotel reception.

Gift vouchers are valid for one year and can be used for all hotel services.

In case of loss, please contact the reception as soon as possible to check the possibilities for reissuing the voucher.

Yes, it is possible to exchange a gift voucher for another service of equivalent value. A supplement may be requested if the chosen service exceeds the value of the gift voucher.

Cancellation and modification conditions vary depending on the type of reservation and the selected offer. We invite you to check the conditions when booking or contact the reception for more information.

Yes, the Marche-en-Famenne region offers a wide range of cultural, nature-based, and gastronomic activities. Our team will be happy to provide recommendations. You can also check our dedicated activities page.

Yes, our team welcomes you in French, Dutch, and English.

Yes, the reception can provide recommendations and suggest personalized walking and hiking routes tailored to your preferences.

Dogs are allowed in the brasserie, but not during buffet services such as breakfast or brunch.

The restaurant is accessible to people with reduced mobility. The hotel also offers one adapted room for guests with reduced mobility. Please contact the reception directly at +32 (0)84 32 17 13 to make a reservation.

Yes, you are welcome to have a drink at the bar or brasserie without a reservation, subject to availability.

Yes, vegetarian options are available on our menu.

Yes, a small selection of gluten-free products is available for the breakfast.

Yes, our team and kitchen will do their best to accommodate your needs. Please inform us in advance to ensure the best possible experience.

Yes, our restaurant is open to non-hotel guests. We simply recommend making a reservation in advance to ensure availability.

Yes, we have two duo treatment rooms available. Please mention your preference when making your reservation.

All our treatments can be performed in a duo treatment room, with prior reservation.

We recommend booking your treatments at least one week in advance to ensure availability.

Spa access is offered as an addition to a treatment and is not available on its own for external guests.

Yes, spa access is available to hotel guests upon reservation for a fee of €35.

Yes, bathrobes and slippers are provided during your visit to the spa.

No, wearing a swimming cap is not required to access the spa pool.

Yes, our beauticians are qualified, certified, and trained in the treatments offered.

Yes, we offer the "Complicity Ritual – My Child and me" which includes 1 hour of pool access and 1 hour of duo treatments (massage and facial). This package is available for one adult and one child aged 6 to 17.

No, a duo treatment room can accommodate only one child accompanied by one adult at a time.

• Children who are not staying at the hotel can only access the spa as part of the "My Child and me" Complicity Ritual.
• For children staying at the hotel: Children under 12 staying at the hotel are allowed in the spa pool when accompanied by an adult, only between 8:00–10:00 AM and 6:00–8:00 PM.
• Children between 12 and 15 are allowed access to the spa facilities when accompanied by an adult.
  From the age of 16, children have full access to all spa amenities.